I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store. I was told I would get an email with instructions to print a label and take to UPS. None arrived. I am beginning to feel as if this is intentional and you have no intention of providing me a way to send in trade in to take advantage of the offer for buying the Z3. After reviewing forums I am not the first person to experience these delays. The phone arrived to my home without incident. Why can you not get the packege to return the trade in as well. I need reolution or will contact the CFPB and consumer resources.