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SoCalCustomer2024's profile

1 Message

Friday, March 8th, 2024 6:28 PM

Trade in resolution?

I don;'t understand why ATT is using Bitney Bowes for their trade in program, then not having matching tracking numbers and when phone is in transit and never receied referring you to USPS (after the claim date expires). I have reached out to the attorney general, this is obviously a systemic problem and consumers are losing millions in the process. Let's see what happend when the FCC, FTC and Attorney general get involved. 

Att oferred no help with their own system. 

Former Employee


2.7K Messages

3 months ago

Those agency are only going to send your complaint to AT&T management to respond to you. They don’t get involved. 

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