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Community Support

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2.7K Messages

Wednesday, April 4th, 2018 4:57 PM

Closed

The Walking Dread - Mobile Device Setup

 TheWalkingDreadv2.png 

 

Did you get a new device? Not sure how to use it? The AT&T Community Team is here to help protect you, I mean, help set up your new device or answer questions you may have!

 

Join us Wednesday, April 18th (1-4pm ET, Noon-3pm CT, 10am-1pm PT) to prepare yourself and learn about your new device! During our knowledge sharing session, there will be opportunities to win $25 gift cards by surviving our contests!

 

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Former Community Manager

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10.4K Messages

6 years ago

That's right @Jrandomuser

 

It's all of them. Congratulations, you won a $25 gift card. We'll be n touch with the details.

Employee

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6 Messages

6 years ago


@Jrandomuserwrote:

And now...

 

I believe it is an LG Xpression (slider with keyboard) - very much a "feature" phone.  All those transfer options assume a smart phone (and pretty much Android or iOS).  So no app, unless there is something specific that LG provides (as far as I know, the phone uses an LG specific OS, not even a common feature phone environment like BREW).  While I have been using cell phones (on ATT and predecessor and successor companies Smiley Happy) for the better part of 30 years, I have had no real need (or use) for playing SIM swapping games, so I am not aware of any restrictions or problems (besides physical) in doing the transfer this way.  Since I assume I would have to transfer service from the old phone to the new (well...) one before doing the contact transfer (so I would have the new SIM for the iPhone), does that cause any problems?


@JrandomuserYou might have luck at a store. They sometimes have a machine that performs the transfer between devices. Beyond that you are looking at manually transferring the information between devices:(

ACE - Expert

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23.9K Messages

6 years ago


@Jrandomuser wrote:

And now...

 

I believe it is an LG Xpression (slider with keyboard) - very much a "feature" phone.  All those transfer options assume a smart phone (and pretty much Android or iOS).  So no app, unless there is something specific that LG provides (as far as I know, the phone uses an LG specific OS, not even a common feature phone environment like BREW).  While I have been using cell phones (on ATT and predecessor and successor companies Smiley Happy) for the better part of 30 years, I have had no real need (or use) for playing SIM swapping games, so I am not aware of any restrictions or problems (besides physical) in doing the transfer this way.  Since I assume I would have to transfer service from the old phone to the new (well...) one before doing the contact transfer (so I would have the new SIM for the iPhone), does that cause any problems?


some corp stores still have their old school transfer station that can transfer almost everything.

Former Community Manager

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10.4K Messages

6 years ago

I would like to thank everyone for hanging out with us today! This session is now closed but if you have any other questions, please feel free to post them in the Community, we're here to help!

 

Special thanks to:

@abbabeast
@adidaskid808
@GLIMMERMAN76
@Jrandomuser
@Lilybell2
@Lu4you
@ProfGreylake
@RadRach
@RhodesMan
@sandblaster

For your great questions and answers!

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