Community Support
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2.7K Messages
The Walking Dread - Mobile Device Setup
Did you get a new device? Not sure how to use it? The AT&T Community Team is here to help protect you, I mean, help set up your new device or answer questions you may have!
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Lu4you
Employee
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6 Messages
6 years ago
@abbabeast@ You will need to add an international plan for her coverage if that is the case. Either the International Day Pass or one of our Passport Plans will get you taken care of. You can find more information on those @ https://www.att.com/offers/international.html
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RhodesMan
ACE - Guru
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980 Messages
6 years ago
Which phones will and which phones will not allow wifi calling?
What is AT&T's policy on this?
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adidaskid808
ACE - Professor
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1.7K Messages
6 years ago
Good Morning and Hello from Hong Kong ,China.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
6 years ago
Hi @adidaskid808
Welcome!
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
ATT does not allow wifi calling on PREPAID.... Also non ATT branded android phones dont get wifi calling. Windows phones and Blackberry OS phones also get no wifi calling....
ALL LG and Samsung phones sold by ATT for postpaid get wifi calling. iPhones it does not matter if its a 6 or newer including the se they all get wifi calling...
Some phones like the BB keyone and Moto z2 force dont get wifi calling either even tho att sells them.
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RadRach
Employee
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1 Message
6 years ago
@RhodesMan Thanks for reaching out to us!
This page will provide you with information regarding Wi-Fi Calling: https://www.att.com/support/article/wireless/KM1063258/
(edited)
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
Except the ATT mobile transfer app is junk and does not work half the time... Samsung and LG both have better apps that ATT should be telling customers to use.
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adidaskid808
ACE - Professor
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1.7K Messages
6 years ago
Just something to show you all,I am using a old Note 4 over here.
And this is the data speed I have.
Do I need to say more??
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Lilybell2
ACE - Professor
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2.1K Messages
6 years ago
I agree, @GLIMMERMAN76, the Samsung and LG apps are definitely the best choice.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
6 years ago
Thanks for the answer @GLIMMERMAN76
I think I would just add that all currently available LG and Samsung phones support Wi-Fi calling, and most recent models from the last couple of years should as well, just not all ever, as there are definitely older models that came out before this feature was introduced. Just wanted to clarify for other users, I know what you meant.
Dmitriy
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