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Troubleshoot your device issues
ATTHelpForums's profile
Community Support

Community Support

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2.7K Messages

Wednesday, April 4th, 2018 4:57 PM

Closed

The Walking Dread - Mobile Device Setup

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1 Attachment

Employee

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6 Messages

6 years ago


@abbabeastwrote:

I had to go to my bill and look it up.  We all have iPhones, and my bill says:

Mobile Share Value 40GB with Rollover Data


@abbabeast@ You will need to add an international plan for her coverage if that is the case. Either the International Day Pass or one of our Passport Plans will get you taken care of. You can find more information on those @ https://www.att.com/offers/international.html

ACE - Guru

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992 Messages

6 years ago

Which phones will and which phones will not allow wifi calling?

What is AT&T's policy on this?

ACE - Professor

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1.7K Messages

6 years ago

Good Morning and Hello from Hong Kong ,China. Man Very Happy

Former Community Manager

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10.4K Messages

6 years ago

Hi @adidaskid808

 

Welcome!

ACE - Expert

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23.9K Messages

6 years ago


@RhodesMan wrote:

Which phones will and which phones will not allow wifi calling?

What is AT&T's policy on this?


ATT does not allow wifi calling on PREPAID....  Also non ATT branded android phones dont get wifi calling.  Windows phones and Blackberry OS phones also get no wifi calling....

 

ALL LG and Samsung phones sold by ATT for postpaid get wifi calling.  iPhones it does not matter if its a 6 or newer including the se they all get wifi calling...

 

Some phones like the BB keyone and Moto z2 force dont get wifi calling either even tho att sells them.

Employee

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1 Message

6 years ago

@RhodesMan  Thanks for reaching out to us!
This page will provide you with information regarding Wi-Fi Calling:  https://www.att.com/support/article/wireless/KM1063258/

(edited)

ACE - Expert

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23.9K Messages

6 years ago


@ATTHelpForums wrote:

Did you know that, if you ever need help activating a device, transferring data, setting up voicemail and Wi-Fi, we have a site that will help you get your phone and tablet up and running online?

 

Just visit https://www.att.com/support/wireless/setup.html to:

  • Activate your device
  • Back up, restore, or transfer your data
  • Setup your voicemail and more!

The more you know ... Smiley Happy

The AT&T Community Team


Except the ATT mobile transfer app is junk and does not work half the time...  Samsung and LG both have better apps that ATT should be telling customers to use.

ACE - Professor

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1.7K Messages

6 years ago

Just something to show you all,I am using a old Note 4 over here.

And this is the data speed I have.

Do I need to say more??Smiley LOL

E00C5F81-CBB2-42CB-84DB-B9FD7D51A411.jpeg

1 Attachment

ACE - Professor

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2.2K Messages

6 years ago

I agree, @GLIMMERMAN76, the Samsung and LG apps are definitely the best choice.

 

 

Former Community Manager

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10.4K Messages

6 years ago

Thanks for the answer @GLIMMERMAN76

 

I think I would just add that all currently available LG and Samsung phones support Wi-Fi calling, and most recent models from the last couple of years should as well, just not all ever, as there are definitely older models that came out before this feature was introduced. Just wanted to clarify for other users, I know what you meant.

 

Dmitriy

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