Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Troubleshoot your device issues
Keydi15's profile

Contributor

 • 

1 Message

Wednesday, May 30th, 2018 3:21 AM

The owner has to remove it from their account first, how i do that?

I want to unlock my iPhone and it gives me the following error

 

"Looks like the device you want to unlock is active on another AT&T account. The owner has to remove it from their account first. Did we get that wrong? If you're the owner, call 800.331.0500 or 611 from your mobile phone to confirm."

 

I know the owner, but he does not know what to do,
sou what do I have to tell him to do?

No Responses!
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.