M

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1 Message

Mon, Dec 6, 2021 4:52 AM

The Motorola water 5G ace I just got from Walmart was stolen, but is there any way to get it replaced since I have the box and IMEI number.

I recently had bought the Motorola water 5G ace from Walmart it was stolen but I have the box and the IMEI number everything just got the phone is there anyway you can be replaced

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Official Solution

ACE - Sage

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92.2K Messages

2 m ago

You can go buy a new one. 🤦🏼‍♀️

This isn't like a spilled soda or dropped ice cream cone. You are entirely responsible for the phone, AT&T is not going to replace it for you. 

    

AT&T does not replace phones that are stolen or lost or broken.  That what insurance is for.

The only way to get a phone replaced is to have paid for insurance and have the phone active on a line prior to your claim.

You can call AT&T and have the phone blacklisted however. Blacklisting a phone means that the person that has stolen it cannot use it. You can also have your sim card suspended until you can replace it so that someone is not using your service.

(edited)

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