The device you want to unlock is active on another AT&T account. The account owner must first remove the device from their account.
Hello, I bought a refurbished Motororla brand cell phone from the US Amazon page, which had service with AT&T, I assumed it would work in my country Peru on any operator.Since the AT&T provider does not exist in my country, I tried to use it with the networks of my country (with Movistar, Claro, BItel chips) without success, since it indicates that it is blocked by AT&T. Try to unlock it from AT&T page ( https://www.att.com/deviceunlock/ ) . When I go to the page I get the error: "The device you want to unlock is active on another AT&T account. The account owner must first remove the device from their account. For help, call 800.331.0500."I do not know the previous owner nor do I have a way of contacting him to ask him to cancel it, since it is a refurbished phone purchased from AMAZON. the seller does not answer me about this type of lock. How can I release my equipment from the AT&T operator to be able to use it here in Peru, what should I do please?