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Humble123's profile

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Sunday, February 4th, 2024 6:55 PM

Switch services from Spectrum to AT&T I have only received three out of five as a devices I reported the other two the same day we received

It’s been 10 days three hours every day. At least I talk to AT&T nothing has happened the first day they said they reported it lost stolen and transit was going to re-issue the taxes and re-issue the phones. They never did that now they tell me one of my lines that are reported lost and sold and transit is activated and somebody else’s account When my own account and my phones aren’t even hooked up someone please help me with this issue. I’m trying to see what I need to do before day 14 where I can’t return the Internet and nothing back. I just talked to a minute ago said that it was never reported by them  or logged in the computer .

so far my experience with AT&T, I would never recommended to anybody in the world. 

Community Support


231.4K Messages

3 months ago

Hi @Humble123 ,

We apologize for the experience you got from AT&T. We never want our customers to feel that way.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you,

Hella, AT&T Community Specialist. 

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