Military Appreciation: Exclusive savings for military, veterans, and their families!

Related help: AT&T Wireless support



Troubleshoot your device issues
A

New Member

 • 

3 Messages

Tue, Nov 16, 2021 6:18 AM

Surface Duo Unlock request pending : appreciate to push through the request asap

Summitted Surface duo unlock request 2 weeks ago but status still pending, no changes at all. try to submit a new one but not allowed as this request is already in the system. Need solution to proceed. thanks.

ACE - Sage

 • 

96.4K Messages

6分前

This is a customer populated forum not AT&T. 

Constructive

Employee

 • 

27.3K Messages

6分前

the only solution is to wait for it to time out 

New Member

 • 

3 Messages

5分前

Thanks for your reply about waiting for it to time out.   To you know how long typically i need to wait for that to happen?  It is nearly 1.5 months since i submitted the request and it is still pending.

thanks

sandblaster

ACE - Expert

 • 

57.4K Messages

5分前

There is no set time to when or if a pending unlock request will time out. We’ve heard of requests still in pending status after 6 months. You can call and ask for advanced tech support or escalate to corporate by filing an FCC or BBB complaint.

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.