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abmiman's profile

Contributor

 • 

3 Messages

Mon, Oct 13, 2014 7:09 PM

Sony Xperia TL unlock problem

Hi folks 

 

I bought Sony Experia TL from ATT and want it unlocked. I placed a request and was denied. Not sure what kind of horrible system they have.

 

Can someone help me ? I am sure i am eligible for unlock as i paid the full price of the device.

ATTJulieCS

Former Employee

 • 

1.1K Messages

8年前

@abmiman, please visit Unlock your AT&T wireless phone or tablet for a complete list of eligibility requirements.

 

Hope this helps!

Contributor

 • 

3 Messages

8年前


@ATTJulieCS wrote:

@abmiman, please visit Unlock your AT&T wireless phone or tablet for a complete list of eligibility requirements.

 

Hope this helps!


I did look up the qualifying criteria and as per the criteria listed her

  • The AT&T Mobile Device has been paid for in full.

I do qualify for unlock as i paid for device in full. 

ATTDmitriyCM

Community Manager

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10.1K Messages

8年前

 

Hello @abmiman 

 

Have you used this phone on an active AT&T account for a minimum of 60 days (post-paid) or 6 months (pre-paid)? What was the reason it denied your request?

 

In order to qualify for an unlock you need to meet all (not any) requirements. Do you have an active AT&T account? Your phone might need to be provisioned on the account first.

 

Thank you,

Dmitriy

Contributor

 • 

3 Messages

8年前

Well , i had a Go Phone ATT connection but discontinued as the network was
virtually absent in myhome. It's an old stock and I paid in full so i
don't understand why do i have to do through this ordeal .

I plan to take ATT connection in future but currently need to use this
phone with other network and hence i believe my request should be
considered even if as an exception else it is of no use to me.

I currently don't have an ATT connection. Please let me know how to get the
phone unlocked. thanks
ATTDmitriyCM

Community Manager

 • 

10.1K Messages

8年前

 

Hello @abmiman 

 

I apologize for any inconvenience. At this time AT&T can only unlock devices for users that meet the unlock requirements.

 

Thanks,

Dmitriy

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