Contributor
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3 Messages
Sony Xperia TL unlock problem
Hi folks
I bought Sony Experia TL from ATT and want it unlocked. I placed a request and was denied. Not sure what kind of horrible system they have.
Can someone help me ? I am sure i am eligible for unlock as i paid the full price of the device.
ATTJulieCS
Former Employee
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1.1K Messages
9 years ago
@abmiman, please visit Unlock your AT&T wireless phone or tablet for a complete list of eligibility requirements.
Hope this helps!
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abmiman
Contributor
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3 Messages
9 years ago
I did look up the qualifying criteria and as per the criteria listed her
I do qualify for unlock as i paid for device in full.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hello @abmiman
Have you used this phone on an active AT&T account for a minimum of 60 days (post-paid) or 6 months (pre-paid)? What was the reason it denied your request?
In order to qualify for an unlock you need to meet all (not any) requirements. Do you have an active AT&T account? Your phone might need to be provisioned on the account first.
Thank you,
Dmitriy
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abmiman
Contributor
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3 Messages
9 years ago
virtually absent in myhome. It's an old stock and I paid in full so i
don't understand why do i have to do through this ordeal .
I plan to take ATT connection in future but currently need to use this
phone with other network and hence i believe my request should be
considered even if as an exception else it is of no use to me.
I currently don't have an ATT connection. Please let me know how to get the
phone unlocked. thanks
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hello @abmiman
I apologize for any inconvenience. At this time AT&T can only unlock devices for users that meet the unlock requirements.
Thanks,
Dmitriy
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