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Elizagape's profile

New Member

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3 Messages

Wednesday, June 8th, 2022 5:51 PM

Smartphone certification on AT&T Network

We have developed a high-security dual-boot phone using the Bittium's TM2C phone (from Finland), however, when we put the AT&T SIM card in, the phone will not connect to the network. We now understand that we have to get the device certified with AT&T but we are not sure where to start. 

Would you please direct me to the department that can help us with this?

Thank you,

Elizabeth Martin

Accepted Solution

Official Solution

Community Support

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232.3K Messages

2 years ago

We want to help point you in the right direction on how to get your device certified to use on the AT&T network, @Elizagape

 

You'll need to visit PTCRB to undergo their certification program. As @GLIMMERMAN76 mentioned, contacting the AT&T Network Ready team is a great place to start. Our team helps you navigate your device through the AT&T process to become network ready and ensure your data is ready for network operation. We have proven technology partners to assist you with device needs, as well as a team to help you work through best practices and each step of the AT&T certification process.

 

AT&T offers three types of certifications:

  • Network Ready: This is the minimal technical approval required to guarantee a device does not harm the AT&T network. A device in this category uses the AT&T Radio Access Network for voice, data, and/or messaging services. These devices do not have the AT&T brand, are not sold in our retail stores, and are not part of a larger AT&T service offering. About 98% of the devices we test fall into this category. Network Ready devices will be tested for SIM and RAN compatibility. AT&T will not verify application performance, user experience, or security readiness.
  • Network Optimized: A device in this category also uses the AT&T RAN for voice, data, and/or messaging services. Additionally, network optimized devices are either distributed by AT&T, carry the AT&T brand, or are part of a larger AT&T service offering. Devices in the category are tested not only for SIM and RAN compatibility, but will also be validated for user experience, accessibility for persons with disabilities, and security readiness.
  • SIM-only: This validation is for devices that will not operate on the AT&T domestic RAN but will use an AT&T SIM in a roaming capacity. Devices in the SIM-only category undergo a reduced test scope.

Something to keep in mind

  • We only certify devices based on 5G NR, LTE, LTE-M, and NBIoT technologies.
  • AT&T has certified more than 4000 devices for operation on our network.
  • Before we can accept your device into the AT&T Network Ready labs, you must provide the FCC Grant and PTCRB certification to include passing antenna test results (TRP/TIS).
  • Currently, you are unable to test the following devices on your own: 
    • Drones.
    • Telematics Control Units (factory installed).
    • Devices that will use a FirstNet SIM.

For more information, feel free to check the FAQs

 

Thanks for visting our Community Forums! 

 

Sydne, AT&T Community Specialist

ACE - Sage

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117.8K Messages

2 years ago

This community is mostly customer populated and not the best way to get ahold of AT&T.   

ACE - Expert

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23.9K Messages

2 years ago

Bittium will have to reach out to ATT to get its devices certified.

Start with communication on here

https://iotdevices.att.com/networkready.aspx   I know its IOT but those folks will get you in touch with the right folks.

New Member

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3 Messages

2 years ago

Thanks Glimmerman!

ACE - Sage

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117.8K Messages

2 years ago

@GLIMMERMAN76  hope it's specs are better than previous models. 

Few bands for LTE, low storage, old chips.   

New Member

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3 Messages

2 years ago

Thanks Sydne - this was very helpful!

Community Support

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232.3K Messages

2 years ago

Thank you for your feedback @Elizagape

 

Feel free to reach back out to us if you have any questions. Thank you for visiting the AT&T Community Forums. 

 

 

Alasani, AT&T Community Specialist 

New Member

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1 Message

1 year ago

So when will it be added to the list for bittium mobile tough 2c?

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