Military Appreciation: Exclusive savings for military, veterans, and their families!
Troubleshoot your device issues
ATTHelpForums's profile
Community Support

Community Support


2.6K Messages

Thu, Nov 16, 2017 4:50 PM

Slow Mobile Devices – Troubleshooting and Things to Know From AT&T


Slow_Device.pngTroubleshoot Your Slow Mobile Device


Oh man, if you found this article we know it is not good! This means your device is not running like it should! There are a few reasons why your device is running slower than normal, freezing, or restarting. I cannot promise I can get your device back to how it was but I will try to get it close!


Cause for slow devices 

  • Too many apps
  • Not enough memory
  • Ads running
  • Spyware
  • Malware
  • Viruses
  • Damage

Simple Fix 

  • Restart the device
  • Remove unneeded or unused apps
  • Erase unneeded files or pictures (store them on a micro SD card or the cloud.
  • Install the latest version of the OS.

Hacked Device 

If your device is affected by a virus, malware, or spyware, the following may help:

Damaged Device 

If your phone has been dropped, crushed or some other means of physical damage, this can prevent the device from working as intended. Replacing or repairing is an option. You may be able to use AT&T Device Protection in this instances.


ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Accepted Solution

Official Solution

Community Support


2.6K Messages

Il y a 5 y

Has your device been running slower than normal? If so, check out the tips above. They may help resolve the trouble you are having. 


ChrisZ, AT&T Community Specialist 



1 Message

Il y a 4 y

know problem streaming movies early morning on my smart tv , late morning and evening buffering all the time. don't seem to have same speed

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.