New Member
•
2 Messages
Sim won't allow connection to 4g regardless of device.
I have a secondary sim card on my account that completely refuses to let any device it's in connect to 4g. I've checked and it is a 4g lte compatible sim card, but the most that I get is hspa+.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
•
116.4K Messages
4 years ago
What phone was it used in? If it was provisioned and used in a 3G phone, it wont get LTE.
Get a replacement Sim at an at&t store.
Make sure the phone is at&t compatible.
1
ATTHelp
Community Support
•
230.4K Messages
4 years ago
Hi, @Jaimee_1,
Thanks for reaching out. Are other on the network devices connecting to 4G when devices with the other SIM will not? If so, then @lizdance40 is correct. You'll need to go into an AT&T Store to replace the SIM card.
Have a great week.
James, AT&T Community Specialist
0
0
Jaimee_1
New Member
•
2 Messages
4 years ago
It finally worked, but i dont know why. The sunday after i posted this i went and got a new sim, but it was still having the same issue even in my oneplus 7 pro which always gets voLTE on at&t.
But when i get home from work the device it was intended for finally was getting 4g.
0
0