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roynjess72950's profile

3 Messages

Saturday, February 3rd, 2024 2:44 PM

SIM network unlock pin

I bought a renewed Motorola Moto g stylus 5G 2022 through Amazon claiming to be unlocked, have spent two days with straight talk, a&t local store and online trying to get this supposedly unlocked phone to unlock.

Accepted Solution

Official Solution

ACE - Sage


117K Messages

3 months ago

If you don't plan on using it on AT&T, then return the phone as being not as advertised. Unfortunately Amazon adds are often inaccurate. And because you are not the original purchaser, and it was refurbished, it's unlikely it will ever be unlocked.

3 Messages

3 months ago

Yeah, thanks for the input. I'm starting to find that out after 3 days of lost time by an accessories for the phone transferring all my data making sure all my apps were there in contacts, spending countless hours on the phone with straight talk to no avail never being able to get a hold of anybody at AT&t to give some type of resolution. Amazon, I spent over an hour on the phone with them to know avail. I'll be calling Amazon back up and expressing my total angst with them and their misrepresentation of products. For anyone who reads this thread save yourself some heartache and trouble and don't buy anything renewed such as an unlocked phone from Amazon

Community Support


231.3K Messages

3 months ago

Hi @roynjess72950


Thank you for contacting AT&T Community Forums


As the ACE rightly mentioned, only the original owner of the phone will be able to place an unlock request.

Please let us know if you have further questions, we will help you.

Thank you,

Donald, AT&T Community Specialist

3 Messages

3 months ago

How is it that I can buy an unlocked phone phone that was locked through AT&t but can't unlock it  if I'm not the original purchaser. How is it this phone gets sold as being unlocked

ACE - Master


10.4K Messages

3 months ago

You can certainly unlock a phone without being the original purchaser.  The key is not really who purchased it, it’s whether the phone meets all of the eligibility requirements for being unlocked.  If it does, then anyone can request the unlock.  If it doesn’t meet the requirements, then in most cases (like balance not being paid off) it’s due to an issue that only the original purchaser can rectify to make the phone unlockable.

As far as how a phone that’s locked gets sold as unlocked, you’d have to take that up with the seller.

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