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Hellho's profile

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Thursday, July 7th, 2022 5:36 PM

Sim lock more than 2 business days

Why haven't I received my unlock code for my SIM lock on my device has been more than 48 hours and it still says processing processing waiting 48 hours or 2 business days and spend 5 days?

Accepted Solution

Official Solution

Community Support


229.7K Messages

2 years ago

Hey there @Hellho, we'd love to provide you with more details on how to unlock the SIM for your device. 


To unlock the SIM card in your AT&T Prepaid device:

  1. Call 800.901.9878 to get the PIN unlock code(PUK).
  2. If a Motorola device isn’t currently displaying Enter PUK, enter **05* before entering the PUK code.
  3. Enter the eight-digit PUK code in your device.
  4. Select OK/Yes.
  5. Follow the prompts to create a new PIN code.

Feel free to reach back out to us and let us know if you're inquiring about a PIN unlock or device unlock. Also, be sure to provide us with the make and model of your device so that we can confirm if your device is eligible for unlock. 


We look forward to assisting and thanks for reaching out to the AT&T Community for help.


Lynn, AT&T Community Specialist


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