Troubleshoot your device issues
heskey38's profile

New Member

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4 Messages

Saturday, November 26th, 2022 7:47 PM

Closed

sim lock for use in Turkey

Hello, I am writing from Turkey.  My new phone is sim locked.  how can i remove it?  I want your company's support.  e-mail: [email scrubbed] thanks hasan

Accepted Solution

Official Solution

ACE - Professor

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2.9K Messages

1 year ago

All requests to unlock a AT&T phone has to be submitted via the unlock portal. Have you tried the portal and what was the reply from AT&T.  



https://www.att.com/deviceunlock/

ACE - Guru

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9.9K Messages

1 year ago

I'm moving this thread to the Wireless forum.

ACE - Professor

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2.9K Messages

1 year ago

If your phone is eligible and meets the requirement, submit unlock request at the link below.  FYI AT&T does not sell phones outside of this US. 

https://www.att.com/deviceunlock/

New Member

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4 Messages

1 year ago

hello, i am in turkey.  I am not the first buyer of the phone.  I am not doing the steps you mentioned.

New Member

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4 Messages

1 year ago

yes i tried.  He says he owes the phone.  I think the first buyer has a debt, but the debt does not belong to me.

ACE - Sage

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116K Messages

1 year ago

@heskey38

FYI, AT&T does not provide support via email and therefore there is no email address for support. You must use the portal. If you are denied an unlock code return the phone.   As a non customer, AT&T will not help you and they don't have to. 

New Member

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4 Messages

1 year ago

can you post a link to the portal?

ACE - Sage

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116K Messages

1 year ago

It was already posted twice ⬆️

Read the thread

Former Employee

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32.9K Messages

1 year ago

huh? you bought a used phone that money was owed on, you cant unlock it and you cant pay it off so get your money back or use the phone to hold your door open

1 Message

6 months ago

Try to buy another sim card. Maybe It's the issue.

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