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Sun, Mar 29, 2020 5:29 AM

Router no service

I have a nighthawk mr1100 router which until this morning worked now it has just an upper case E by signal bars and won't give me internet service. Please help?


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120.1K Messages

2 months ago

Hello @hopemarienunez

Since we no longer have support for the Netgear Nighthawk LTE Mobile Hotspot Router (MR1100) please have patience as we run through some simple troubleshooting steps.

Have you gone through a reboot on your device?
Was there any changes to power or your account before this happened?
Can you verify on your that your software is up to date?
   1. Turn on Mobile Hotspot (MHS).
   2. Connect a phone, tablet, or laptop to the MHS.
   3. From the browser of the connected device, go to http://attwifimanager.
   4. Enter admin credentials.
   5. Select Settings > Administration > Firmware Update.
   6. Select Check for updates.
Are your payments current?
You can also check out your manual here.

Thank you for working with us!

Ayla, AT&T Community Specialist

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