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maximasho's profile

New Member


9 Messages

Friday, March 3rd, 2023 6:57 PM

Return package back to AT&T got stolen and replaced with a boogus old phone, now AT&T wants me to proof i did ship it back!!!

I ordered a new iPhone for my mom and decided to return it back (unused) to get a different color.  AT&T provided me with the prepaid return shipping label and I packed everything (same package box, same packing material) and dropped it off at USPS, but later I learned from AT&T that an old Motorola phone is in the returned box, not iPhone, craziest thing ever happened to me, and now I am being left alone and trying to fight for my innocence and with proof that I did ship the iPhone back.  it is unbelievable, and no any additional help, not even some type of investigation. 

If you could accuse me didn't send back the iPhone, I also can accuse your return center and supplier/shipper that someone has stolen the phone and switched it.

I have been with AT&T for over 10+ years and this is how I got treated, seriously thinking about taking all phones under the family account to somewhere else that appreciates the loyalty and business.


Community Support


221.2K Messages

7 months ago

Hello, @maximasho! That is not the experience we want you to have.


Let's meet in a Direct Message to further discuss your options. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 


We look forward to chatting with you soon!


Rachel, AT&T Community Specialist 

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