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Sunday, December 5th, 2021 5:13 PM

Replacing #’s on acct w/iphones

Hi, my husband broke my iPhone 11pro, so I went and got another iphone(12), I still owed money for the 11 and had to add another line on the account.  Since that time and now, a company was able to repair the 11pro. My question is, my husband’s old phone died. I swapped the SIM cards on the 12(removed my sim, put his in it), I went back to my newly repaired 11pro. Since the extra line is no longer needed, shouldn’t I be able to disconnect it? Quick note, all the SIM card flopping has Caucasus our account on line to look like we now have 2 11pro’s....another issue apparently.  We are keeping both phones that need paid for; iPhone 11Pro, iPhone 12.

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Official Solution

ACE - Sage


117.1K Messages

2 years ago

It looks like you two have two iPhone 11 Pro is because you are paying for it on one line, and it's actually in service on a different line.

You can cancel any extra lines that you don't need, but you will be required to pay off the phone balance which will appear on the next bill.

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