Troubleshoot your device issues
itsfraud's profile



1 Message

Saturday, February 25th, 2017 2:56 AM

refusing to unlock note 5

Like others, I've been a loyal AT&T customer for over 20 years.  I've spent upwards of $4K a month in the past.  I need my note 5 unlocked and they aren't releasing it.  It's been two weeks and 3 escelations. I've spent over 20 hours of wasted time. I keep getting "your still under an installment plan", but the reps all say they can't see why as everything is paid off (I owe $0).  So, if the unlock rep can't understand, and they open a case that keeps getting closed after a few days, I think they are frauds and violating the law.  What recourse do I have?  


I am so mad that I will drop all AT&T services.  They just screwed me on my internet service too for $150 and took me to collections.  I have never been treated like this. 


Community Support


207.2K Messages

6 years ago

Hello @itsfraud!


I completely understand how you feel not being able to unlock your device. I know how important it is to be able to complete this. It would be a delight to help you out.


In order to look further into your request, I will be sending you a private message to your forum inbox. Please keep an eye out for it!


Thanks for reaching out.


Michelle, AT&T Community Specialist

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