Troubleshoot your device issues

New Member


1 Message

Fri, Jun 18, 2021 12:16 AM

Recover My Vehicle ATT wifi password

I have a 2021 Subaru Outback Onyx.

I can not get the car to connect to its wifi hotspot. 

I do not know the password.

How do I reset or get the password?


Community Support


192K Messages

1 y ago

We'd be glad to guide you with the correct steps on how to reset your cars wifi hotspot @KKZ!


Based off your vehicle identification, I've confirmed that you are using the "Subaru STARLINK" system to connect your built in WIFI.


You'll need to call them directly at 1 (866) 595-1625 for further assistance with making changes to your WIFI password or device. Also, you can reach out to our Connected Car support team at 866-595-1222. 


Get more helpful tips and information about your cars WIFI Hotspot system and find more personalized troubleshooting steps for your vehicle type. 


We hope this information supported your resolution!


Lyn, AT&T Community Specialist

New Member


1 Message

2 m ago

Getting help from AT&T on this is frustrating at best. You call the number and the person spends 10 minutes upselling you on AT&T services and then tells you they can't help you because they are the wrong team. There is no direct number to call for the in car wifi support from AT&T.  Once they transfer you to the right department, that support team doesn't have the right set up information for your car so they have to go to a second tier support team that is backed up they will have to call you back in an hour or more. I will just use try using my Verizon hotspot for WiFi going forward and not use AT&T if it will work with Carplay.  Ridiculous. 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.