AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Troubleshoot your device issues
sossomon's profile

Contributor

 • 

2 Messages

Wed, Sep 11, 2019 7:33 PM

Reconfigure Harman Spark wifi timeout

We just purchased a Harman Spark after being told that my 2018 Honda Odyssey EX-L with Navi would support it.  We plugged it in, got signal on the backroads where we previously had none, and we were happy...

 

Then we hit traffic and crawled for about 3 minutes, during which time the wifi cut off.  I got down the road a bit more, and wifi came back.  We got to our destination, and the wifi cut off.  Literally, idling for 5 minutes and less the wifi dies.  When I am working on a client's issue, I can't keep driving around the city, we purchased this to ensure that we would always be connected and the kids could watch PBS while we had to work.  How do I take off these useless timeouts?!?!?!

ATTHelp

Community Support

 • 

204K Messages

3 years ago

Hello @sossomon,

 

We can definitely provide you with some more information about your device. Unfortunately, this is not a feature that can be turned off for your device. The HARMAN Spark is automatically set to turn off in certain scenarios depending on it's operational state. We apologize for the inconvenience. You can learn more about this with the HARMAN Spark Quick Start guide. Please let us know if you have any other questions or concerns.

 

Sean, AT&T Community Specialist

Contributor

 • 

2 Messages

3 years ago

Ok, so you are selling me hardware with default, faulty software that makes
it unusable. I'll be canceling this and going to t-mobile who doesn't do
this stupidity.
ATTHelp

Community Support

 • 

204K Messages

3 years ago

 

 
Thank you for your candid feedback on this feature. We apologize for any inconvenience it may have caused and we'll be happy to escalate this so that it can be looked into for you.
 
Darais, AT&T Community Specialist

New Member

 • 

1 Message

2 years ago

I’m having the same problem and I barely have a week with this device, this is really disappointing 

New Member

 • 

1 Message

2 years ago

My device says I’m not moving while driving at 70 miles an hour.  While the gps map shows it moving.  Huh?

ATTHelp

Community Support

 • 

204K Messages

2 years ago

We'd like to look into why your GPS feature isn't working while on the road @Ryanrschuster!

  • What GPS app are you currently using while driving? Have you enabled the location/tracking feature to help pinpoint where you are while moving?
  • What is the device you're using with the GPS app? Have you disabled any features that stop the GPS from working?
  • Have you received any error notifications as to why GPS won't work on your device? If so, what does the error message say?

Provide us more specific details to proceed. 

 

We look forward to hearing from you!

 

Dwight, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.