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SeriouslyAngry's profile

New Member


1 Message

Wednesday, May 10th, 2023 2:03 PM

Received a Refurbished phone on a new AT&T account

Why on earth would I be getting a refurbished phone on my new AT&T plan.  The other 3 phones on the plan are brand new.  How can I get this fixed?  Seems rather fishy to me.  Can we say "Lemon Law".

Community Support


231.3K Messages

11 months ago

Hi SeriouslyAngry, we want to look into why you received a refurbished phone!


Please let us know:

  1. If you received a replacement device with Asurion, this may be the reason why you received the refurbished device. 
  2. If you purchased the device online, customers can purchase Certified Pre-Owned devices on at the no-commitment pricing option or on installment. 
  3. If you purchased the device online as refurbished. So we can better assist you.

We look forward to your update!


Rhoda, AT&T Community Specialist 

ACE - New Member


637 Messages

11 months ago

What makes you think it was refurbished? Lemon law refers to something entirely different than what you're talking about.

ACE - Guru


1.2K Messages

11 months ago

Yeah, we can say "lemon law" all day long, but that does not apply here.

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