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marex851's profile

Contributor

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2 Messages

Sunday, January 14th, 2018 12:19 PM

PUK code

I am using a prepaid AT&T card. I am currently abroad but will be flying soon to USA.

I happened to forget my PIN number and occasionally blocked the sim card. Since I don't have the bigger plastic I can't use the PUK code. I can't reach AT&T through my number because the sim is blocked. Any help and suggestions?

Thanks!

Accepted Solution

Official Solution

dmapr

ACE - Expert

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6.5K Messages

5 years ago


So if you follow https://www.att.com/esupport/article.html#!/wireless/KM1011771 you'll discover that for prepaid you have to get in touch with the customer support. If you have a Google Voice account you can call for free, the number that offers 24/7 support is +1.408.962.1025. If not I'm afraid it'll be a paid call for you.

Contributor

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2 Messages

5 years ago

Thank you, everyone!

I did call ATT support line and they helped me activate the sim card again. Thanks to the support team too.

 

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