Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
Troubleshoot your device issues
DigitalOSX's profile



2 Messages

Saturday, February 21st, 2015 9:03 PM

Problems with AT&T Consumer Device Unlock Portal

Hi there! I'm from Mexico, I have a question, last week, my father bought me a Nexus 6 with a sticker that says "Unlocked" from an AT&T store, but when I wanted to put my sim from a local carrier, the phone requests me a Pin code. I assumed that the phone was not unlocked. So I found that portal, and I put my IMEI to request an unlock. But the site says:


Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (error Code.ULP 2003)


What can I do?

Sorry, my english isn't good. Thanks

ACE - Sage


111.1K Messages

9 years ago

This is a problem with unlocked devices. The IMEI number is not recorded and not recognized.
You may have better luck activating by taking it in to your carrier so they can record the IMEI number and get you activated.

Community Support


15.2K Messages

9 years ago

Hi there @DigitalOSX


I’d be happy to help with your unlock! Please send me a private message with the following information by Clicking Here


  • Full name
  • Email address
  • Device IMEI
  • Date purchased




Not finding what you're looking for?