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Problems troubleshooting the Turbo Hotspot 2
I've purchased two Turbo Hotspot 2 devices, one from Walmart and the other a warrenty replacement. Both devices I followed every instruction with the same exact outcome, the devices screen will briefly flash 'Hello' then the screen is once again blacked out.
I have factory reset both devices numerous times without a different outcome.
I have read a number of testimonials and have noticed the average customer have come to the same conclusion; the device is defective and a piece of junk.
I would like to transfer the data package or the amount paid of said data plan to be added to my mobile devices line as a credit so I am not completely losing every dollar that I was misled to spend on it.
Any and all help would be appreciated.
Sincerely,
Marvin
ATTHelp
Community Support
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231.3K Messages
2 years ago
We are here to help you with your Turbo Hotspot 2, @marvincharles23.
We understand how important it is to be able to use your Turbo Hotspot 2 to help stay connected. Given that you have tried our troubleshooting steps by preforming a factory reset on the device, and you see no improvement, let's meet in a Direct Message to proceed with our next steps. You will find a chat icon next to a bell icon at the top of the page. Our next message will appear there.
In the meantime, you can view how to Reset Your Turbo Hotspot Device and our Device Support page for additional troubleshooting support.
Thank you for reaching out to AT&T Community Forums. We look forward to speaking with you soon.
Clarissa, AT&T Community Specialist
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