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New Member


2 Messages

Wed, Feb 26, 2020 2:58 PM


Currently the only ID I have right now is my College ID card. Can I use that to pickup my phone or do I have to bring my State ID ?


Brand User



114K Messages

a month ago

We can definitely provide you the answers @Zay267


To pick up your new device that was shipped to a specific AT&T store, it is best to provide your proof of ID such as a Government -issue ID, passport, or a current valid Driver's License.  


If you are a new customer with a new AT&T account, the account owner must pick up the order. Any other ship-to store orders must require either the account owner or authorized user if they're picking up the cellphone for someone else.


You can review our Online and Pick up In-Store article for more information and details.


We hope this helps, and enjoy the rest of your day!


Dwight, AT&T Community Specialist 

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