Troubleshoot your device issues
W

New Member

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2 Messages

Friday, February 21st, 2020 2:50 AM

phone wont turn on

Hello, I dropped water on my phone yesterday, and it has stopped working since then. I have put my phone in rice for over 12 hours but it still does not work. What should I do?

Community Support

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230.4K Messages

4 years ago

Hello @wcarp20,

 

We can definitely answer that question for you. We recommend that you review your options to Fix or replace your broken mobile device at the link provided. Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist

New Member

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2 Messages

ok. also my ipad stopped working completely. it wont charge, it wont turn on or anything. I tried doing a hard reset

Community Support

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230.4K Messages

Hello @wcarp20,

 

Thank you for letting us know. Please follow the steps at this link to Learn what to do if your iPad won't charge. Hope this helps!

 

Sean, AT&T Community Specialist

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