Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Troubleshoot your device issues
madkiwi's profile

Contributor

 • 

3 Messages

Friday, December 15th, 2017 9:37 PM

phone unlock for phone overseas

Hi There, Yes I am one of these people that have bought a phone via ebay (blackberry Priv) and it is sim locked. What I would like to do is get it unlocked before Christmas as it is a gift. The ebay memeber has thousands of positive feedback and are willing to pay for it to be returned to them and the problem rectified. However it is a Christmas present and the phone is now in another country, so it can't be completed in time. It is supposedly a refurbished phone and looks it, I would just like the opportunity to try and get this sorted through the proper channels. Please don't just dismiss this, I would welcome the opportunity to communicate with someone.

Thanks

Community Support

 • 

232.8K Messages

7 years ago

Hi there @madkiwi,


Thank you for reaching out on the Forums! I see you have questions regarding unlocking your device. I would be glad to provide the information.


I see you have already sent us a private message, I will be responding to it. Please be on the lookout for it.


Have a great rest of your day!


Linda, AT&T Community Specialist  

Contributor

 • 

3 Messages

6 years ago

I had the pm , however got nowhere. Supposedly phone still needs paying off, even though it could be an admin error. I am open to the possibility of paying the balance off, however, as I am not the account holder, I can't do it. I understand privacy laws, but, if someone has an account outstanding then surely the phone and account should be considered abandoned. Then at least AT&T could at least get money back. I am trying to do everything properly, but I am going to have to go other ways. Or I can return it, but that stuffs up the Christmas present. Seems crazy no one is willing to take my money from me. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.