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Sat, Mar 28, 2020 7:21 AM

Phone suddenly went to network locked

Hello, Today my phone suddenly showed up as having the network locked. Nothing I do will allow me to get the phone onto the network. I realized that an update was sent to day, so I assume it changed something on my phone. I did a hard reset but that did nothing. phone still shows up as network locked. When turned on it displays the note, phone permanently locked. My daughter also found that it says the sim card is missing. Not sure what to do.

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ATTHelp

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121K Messages

2 months ago

Hello @Krijack

We are here to take a closer look!

Please give us a bit more information about the error you are seeing on the phone.

1. Where are you seeing this 'network locked' error?
2. What device are you using?
3. Have you tried removing and reinserting the SIM? 
4. Are you unable to go past the home screen?
5. Was a different SIM ever inserted into your device?
6. Where was the notification stating the SIM card was missing?

Let us know the details, thank you!

Ayla, AT&T Community Specialist

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