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What is happening with 3G?
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New Member

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1 Message

Thu, Aug 27, 2020 1:41 PM

Phone Order

Hello! On august 19th I ordered 2 iPhone 11s over the phone! the order still has not been processed! Is there a reason for that? 

ATTHelp

Community Support

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176K Messages

1 y ago

Thanks for the order, @_68j.

Yes, there's reasons for a pending order status. We understand how important new equipment is and want you to get it as soon as possible. We may have not been able to verify your order.

  • Does your billing, service, & shipping address match?
  • Are you establishing new service, or porting your number from another carrier?
  • Did you order equipment that's soon do be released?

You can determine your new order status online using att.com/checkmyorder/ anytime. Once your order ships We'll send you the tracking information.

Please provide just a few more important details so we can take a closer look for you. We're standing by!

Keny, AT&T Community Specialist

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