Cyber Week Deals: Get $800 off the Google Pixel 6 Pro with FREE Google Pixel A Series White Earbuds!
What is happening with 3G?

New Member


1 Message

Thu, Aug 27, 2020 1:41 PM

Phone Order

Hello! On august 19th I ordered 2 iPhone 11s over the phone! the order still has not been processed! Is there a reason for that? 


Community Support


176K Messages

1 y ago

Thanks for the order, @_68j.

Yes, there's reasons for a pending order status. We understand how important new equipment is and want you to get it as soon as possible. We may have not been able to verify your order.

  • Does your billing, service, & shipping address match?
  • Are you establishing new service, or porting your number from another carrier?
  • Did you order equipment that's soon do be released?

You can determine your new order status online using anytime. Once your order ships We'll send you the tracking information.

Please provide just a few more important details so we can take a closer look for you. We're standing by!

Keny, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.