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Troubleshoot your device issues
malinam's profile

2 Messages

Thursday, March 7th, 2024 8:53 PM

personal hotspot

my hotspot has worked perfectly fine, even after i’d get messages of it being slowed it still worked. now, all of a sudden it won’t work at all, my laptop will connect to it but nothing loads and nothing works.

Community Support

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232.8K Messages

3 months ago

Hello @malinam, we're here to help with your device personal hotspot. We understand the impact of having to constantly slow down of data.

We have a few questions.

  • What is the make and model of your device? This will allow us to give direct device support.
  • That calling plan are you currently enrolled in? This will tell us how much data your device has access too.

  • Try a restart first to try to recover the hotspot capability.
  • Completely power down your device for thirty seconds before turning it back on again.

You can also use our wireless device support tool. Please sign in for a more personalize solution.

 

Please reply to these question so that we can offer the best support.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

2 Messages

3 months ago

my device is an iphone 13 through at&t. i’m not sure what plan i am on because i am not the one who pays for it, and i have restarted my device and updated it but the hotspot won’t work. i dont think anything has changed about my plan so im not sure why my hotspot won’t work.

ACE - Sage

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118.2K Messages

3 months ago

The personal hospital on your phone has a limit to how much data you can use. If you're on the starter plan the limit is quite low.  5 GB of data after which your hotspot will no longer work until the next bill cycle.

You need to know what plan you are on to know what your limit is.

Community Support

 • 

232.8K Messages

3 months ago

Hello @malinam,

We're here to help with your device personal hotspot. We understand the impact of having to constantly slow down of data.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.


Thank you,
Jessica, AT&T community specialist.


 

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