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swathen's profile

1 Message

Thursday, March 28th, 2024 2:52 PM

Our business number is being flagged as spam - how to fix it

We use Microsoft Teams and calls to an AT&T number are being reported as SPAM. How do we fix this?

Accepted Solution

ACE - Expert

 • 

35.6K Messages

2 months ago

AT&T uses a company called HiYa to determine reputation for incoming phone numbers.  You might look at this page:  https://www.hiya.com/products/registration

Employee

 • 

39 Messages

2 months ago

Good morning @swathen 

AT&T uses Hiya for our phone number "rating" database (a "rating" is simply a score used to identify the risk that a phone number is being used for spam or autodialing).
You can submit a request on the form below to ask Hiya/AT&T to remove your number from that list.
If you ever run into this issue with Verizon subscribers you can submit a ticket at the link I provided below as well
And for good measure, should you ever run into this issue with T-Mobile subscribers you can use the link I provided below this. 
I hope this helps,
Hunter

(edited)

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