Ordered a phone 9 days ago , Status is shipped but UPS is showing label created

Hello, we hear you! 

This is not the experience we want you to have, and want to help you make things right.

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Kelly, AT&T Community Specialist.

It’s honestly amazing how bad customer service is , never read a thing i said , posted a link to the order page , saying it’s shipped and can’t be cancelled when ups clearly shows “label created “ .. Either ship the phone or cancel it , pretty simple 

So three days and now someone gives me a number to order support and guess what? you call it and no one answers , it just goes to dead air . i honestly don’t think they could be this bad if they tried , how do people deal with this ? 

Most people deal with it by not ordering phones from AT&T.  Try filing a BBB complaint, which will get a response from upper management.

I guess , imagine not being able to order a phone thru a phone company 

I guess , imagine not being able to order a phone thru a phone company service provider

AT&T's in the business of providing cell phone service; selling phones is just a byproduct of that.

Oh yeah , i can see where this is all my fault 

No one is saying it’s your fault.  They aren’t very good at some things, and never seem to change.  You asked how people deal with it, and that’s one of the answers.