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Tainowarrior's profile

Contributor

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3 Messages

Fri, Jul 5, 2019 9:15 AM

Order cancelled because ATT couldnt verify my identity!

So I just went to pm the ATTCares because the convos want to be kept private. I go to PM them and ATTCares and ATTforums no longer take PM???? I want to know who I can email all my pics of chats and cancelled orders. I also have pics of the runaround. No lie!!! Well if i dont get a response soon I will just upload all my pictures on the forum...I dont even know what topics to pick...whatever

ATTHelp

Community Support

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172.3K Messages

2 y ago

Hello, @Tainowarrior,

 

Thank you for your post. As the order has been cancelled, you'll want to make another order and, if asked go into an AT&T Store for verification. You can make an appointment at the store to work best with your schedule.

 

Have a great week!

 

James, AT&T Community Specialist

Contributor

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3 Messages

2 y ago

Oh, my apologies. I thought that the time i went to the Manchester Mall and sat with Torry for over an hour on the 4rth of July was exactly that. Also, I went to the store down the street from the mall and the agent was very firm to the rep on the rep on the phone about all the different types of identifications i had with me was that too. Lets see, I gave Torry and the apent from the franchise my Drivers Lic, my ss card, my lease, my birth certificate, (I am a transman so i legally changed my name in the court system) i bought that, I had both mu student ID and emptied my wallet and pockets and had my bank cards and other things on the table. I was told that there was something that didnt match im the system by the fraud staff on the phone. Ive attached my orders that were cancelled because they couldnt verify who I was. Im also still waiting for the $300 that was used for a dep in one of the orders, stilm waiting. I will gladly go tomorrow to the att and bring my ID. I will place another order tonight. I will also document the whole thing. Maybe i am imagining things. I will reach out to you and tell you how that went.

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