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JScearce's profile

Contributor

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3 Messages

Tue, Jul 15, 2014 12:13 AM

Options for cracked screen on new Nokia Lumia 1520?

So I've very recently purchased a Nokia Lumia 1520 from AT&T and love it. Unfortunately, there's now a significant crack in the upper left-hand corner of my screen with a couple longer hairline cracks running down the side. This happened from a drop, but a very short fall that I did not expect to crack the screen and I'm quite disappointed that that's all it took.

 

I really like this phone and cannot afford to purchase a completely new phone or send it in to Palco, the advertised third-party repair company. What are my other options?

 

Note: the LCD is working just fine, I've tested it. Only the glass is broken.

poit57

Mentor

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69 Messages

7 y ago

If you are a hand-on type person, you can find the replacement parts and tools online, like from eBay or Amazon. There are tutorials on YouTube to walk you through the repairs. I have repaired a Lumia 820, 920, and 1020 which have varying levels of difficulty, but I haven't worked with a 1520. I've done many successful mobile device repairs for friends and family using YouTube as a guide.

 

You may also be able to find a local cell phone repair store if you are not comfortable disassembling your phone.

 

Keep in mind that this will void your warranty, but the physical damage to your phone will do that as well.

Tutor

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5 Messages

7 y ago

I know that in my local mall there is a kiosk that sells repairs for screens on mobile devices.  They claim to be able to repair all devices and when I stopped to ask they said that they could do Lumias.  As has been previously mentioned, this does void your waranty, so make sure you price-compare their work to using the accidental damage plan you may have with AT&T.

Contributor

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3 Messages

7 y ago

I did think about doing it myself, but apparently unline previous Nokia Lumia phones the glass is glued on to the LCD part, so I would have to purchase the whole shebang. I've seen several people on forums say they further broke the screen trying to pry the glass off. Since it's only the glass that's cracked and the LCD part of the screen system is working fine, I'd rather not risk it and/or pay for the LCD part.

 

I'm looking in to repair shops, but since it's still a relatively new phone I want to make sure they have the parts before I bring it in. Also, need competitive pricing.

Contributor

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3 Messages

7 y ago

Unfortunately I don't have an insurance plan, so the only thing available to me is their usual warranty which doesn't cover physical damage, so I'm not too miffed about voiding the warranty since that wasn't going to do me any favors anyway.

 

Main problem is probably that the 1520 is supposedly less easy to take apart than previous Lumias, so a shop might have been able to do others in the past but not all may be able to fix 1520, especially for an economical price.

Tutor

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12 Messages

7 y ago

I am in the same boat as you my friend. Unfortunately my case is that the logic board overheated during gameplay, and the screen developed a crack during cool down. AT&T, Nokia, AND Microsoft would not help me. So I am going to have to order replacement glass and follow a YouTube video on how to do it...
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