Old phone trade in

ATT never offered Netflix with any plan. The only unlimited data plan that didn’t qualify for the promotion was the single line unlimited value plan. What is the name of your plan? Since you say you got the “middle plan”, it should have qualified. If you didn’t get the promotional credits, there must have been another reason such as the traded in phone was not on the eligible phone list or didn’t meet the minimum trade in value. What phone did you trade in? Did you mail it in or turn in at a store? Do you have proof it was received such as a receipt or tracking information? 

do you have a confirmation number or an invoice number of the tradein? how did you do the tradein? at the store over the phone online? do you have a receipt of the tradein? try stating relevant info next time..

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I signed up under the promotion and I chose the plan that fits my uses which I thought was like 60 a month they should have told me that thr deal was off and given me the option to get my old phone back. I had no idea for the past year I was paying payments on the new phone there is no way that this is OK I've already spoken to the supervisor who told me sorry about your luck 

And they did offer Netflix subscription with the top plan

My point is if im signing up thru the promotion then why would they let me choose from several unlimited plans including a value unlimited that makes the promotion null?? I know I chose the middle priced option and if they claim I chose the lowest priced option then they changed it just to reneg they are the worst company ever no wonder their stock price is what it is they are losing customers left and right and have to resort to scamming people or tricking them into signing up

Reminds me of the Mexicans will pay for the wall

Are you sure you signed up for AT&T and not T-Mobile? T-Mobile is the one that offers Netflix. AT&T USED to offer HBO Max.

And they did offer Netflix subscription with the top plan

No, ATT never offered Netflix, only HBOMax. As noted above, that was T-Mobile that offered Netflix.