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Mikepaul1's profile

New Member

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5 Messages

Tuesday, February 21st, 2023 4:43 AM

Old phone trade in

I've never felt so cheated they promised me 800 credit towards a new phone if I trade in my old phone in working condition. Now a year later I never got any credits and they want me to pay full price for a phone I can't afford. They knew I was signing up under the promotion and offered me like the choice of 3 unlimited plans and I chose rhe middle plan because I didn't need Netflix and nowhere in the fine print did it sat I have to get the 5 dollar more a month plan or not get the credit. Thr facf thst they even took my phone shows they followed thru with the promotion 

ACE - Expert

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64.7K Messages

1 year ago

ATT never offered Netflix with any plan. The only unlimited data plan that didn’t qualify for the promotion was the single line unlimited value plan. What is the name of your plan? Since you say you got the “middle plan”, it should have qualified. If you didn’t get the promotional credits, there must have been another reason such as the traded in phone was not on the eligible phone list or didn’t meet the minimum trade in value. What phone did you trade in? Did you mail it in or turn in at a store? Do you have proof it was received such as a receipt or tracking information? 

New Member

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130 Messages

1 year ago

do you have a confirmation number or an invoice number of the tradein? how did you do the tradein? at the store over the phone online? do you have a receipt of the tradein? try stating relevant info next time..

Community Support

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232.9K Messages

1 year ago

Hello, @Mikepaul1. Thanks for making us aware of this situation. At this time, we would like to speak with you in private, so we can look into this and protect your account information. Please click the link in the upper right corner and reply.

 

 

We look forward to hearing from you!

 

 

TT, AT&T Community Specialist

ACE - Expert

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35.9K Messages

1 year ago

Please click the link in the upper right corner and reply.

I think TT means the chat icon (that looks like a square comic speech balloon), which should appear next to the notification bell and your avatar in the top row once the DM is actually sent to you.  If you don't get it in an hour or two, post back here.

New Member

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5 Messages

1 year ago

I signed up under the promotion and I chose the plan that fits my uses which I thought was like 60 a month they should have told me that thr deal was off and given me the option to get my old phone back. I had no idea for the past year I was paying payments on the new phone there is no way that this is OK I've already spoken to the supervisor who told me sorry about your luck 

New Member

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5 Messages

1 year ago

And they did offer Netflix subscription with the top plan

New Member

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5 Messages

1 year ago

My point is if im signing up thru the promotion then why would they let me choose from several unlimited plans including a value unlimited that makes the promotion null?? I know I chose the middle priced option and if they claim I chose the lowest priced option then they changed it just to reneg they are the worst company ever no wonder their stock price is what it is they are losing customers left and right and have to resort to scamming people or tricking them into signing up

New Member

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5 Messages

1 year ago

Reminds me of the Mexicans will pay for the wall

New Member

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116 Messages

1 year ago

Are you sure you signed up for AT&T and not T-Mobile? T-Mobile is the one that offers Netflix. AT&T USED to offer HBO Max.

ACE - Expert

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64.7K Messages

1 year ago

And they did offer Netflix subscription with the top plan

No, ATT never offered Netflix, only HBOMax. As noted above, that was T-Mobile that offered Netflix.

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