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J

New Member

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4 Messages

Wed, Jul 22, 2020 3:35 AM

Not compatible

My phone service recently told me that my phone is no longer compatible with AT&T. Can you please explain why my Google Pixel 3a Plus is no longer compatible.

 

Thank you,

 

Jake

GLIMMERMAN76

ACE - Expert

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23.4K Messages

2年前

Did you give ATT the imei number of that phone?  Because that phone is compatible with VoLTE.  See the list

 

https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf

(edited)

New Member

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4 Messages

2年前

I have been using the phone on AT&T plan for almost a year now...this is a new thing as of 15 mins ago...

GLIMMERMAN76

ACE - Expert

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23.4K Messages

2年前

As I said did you have your IMEI changed when you got the phone?  The phone will work fine for you after the 3g shutdown.  That is why its on the official list I gave you.

New Member

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4 Messages

2年前

When I activated it last year they did take the IMEI number..maybe I have to go in and give it to them again.

GLIMMERMAN76

ACE - Expert

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23.4K Messages

2年前

Dont worry about it...  The phone will work just fine after the switch which is still 18 months away

New Member

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4 Messages

2年前

Thanks for the information.

New Member

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23 Messages

2年前

@glimmerman76 You posted a link to a document about phones that DO work on ATT - my G6 isn't there and I've never noticed it not working (...).

 

On a different message thread about phones "soon" NOT working on ATT you posted a link to another document about phones that will work on ATT after 3G goes away; my G6 is also not in that document. As one on the outside looking in, I could easily begin to suspect that the lists are incomplete/incorrect.

 

Commentary aside: Since ATT is about to have a widely watched earnings report and conference call and given the number of messages beginning to appear on these forums about this incompatibility of (hundreds of?) thousands of customers' phones with ATT, I would suspect that some customer-oriented entity internal to ATT has not been talking enough to some ATT-business-oriented entity internal to ATT...

 

However, your posts are still appreciated completely since they contain real information that ATT itself should have overtly given its phone customers.

 

 

GLIMMERMAN76

ACE - Expert

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23.4K Messages

2年前

That list is COMPLETE.  Those are the phone that have been certified as of the date on the PDF.  

 

Your phone does not support VoLTE because MOTO aka Lenovo was not playing nice with the carriers the year the phone was released.  You will notice that they are playing nice with the g7 series and the Z4.

kimjaeyoung3

Mentor

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232 Messages

5分前

Hi does my LG k51 will work ever?

ATTHelp

Community Support

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195.9K Messages

5分前

We'll be happy to clarify the compatibility for you @kimjaeyoung3.

 

The LM-K500QM model of the LG K51 should work on our network. Here's a full list of the devices that should work on our network.

Are you trying to initiate service on our network? Please start a new thread with more details about what you're trying to do so that we can further assist you; since this is an old thread, it may be closed.

 

Thank you for reaching out to our AT&T Community.

 

Darais, AT&T Community Specialist

 

kimjaeyoung3

Mentor

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232 Messages

5分前

Its a LG LM-k500mm

ATTHelp

Community Support

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195.9K Messages

5分前

Thank you for responding @kimjaeyoung3.

 

That model isn't approved to work on our network; you can purchase one of our approved phones from our online shop

 

Please let us know if you have any additional questions or concerns.

 

Darais, AT&T Commnity Specialist 

Constructive

Employee

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28.7K Messages

5分前

No one here can approve a phone if it’s not on the list it won’t work and no one can change it 

kimjaeyoung3

Mentor

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232 Messages

5分前

the data works just completely fine the Voice don't

GLIMMERMAN76

ACE - Expert

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23.4K Messages

5分前

And that's why it's not compliant.  No voice as it does not support volte.

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