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2 Messages
Not able to reset the admin login on my Unite Express 2
I am having an issue on my Unite Express 2 MiFi device. It is saying the default password is invalid, but the device will not reset to factory settings when holding down the power button for 15+ seconds. If I were to provide a list of IMEI's, are you able to get these reset to default settings? We are a business with 500 units to deploy.
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ATTHelp
Community Support
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231.5K Messages
1 year ago
Thank you for reaching back out to us, @Pkeegan1 .
Try this support page for how to Reset The Wi-Fi Manager Log On. This page also provides a reset device tutorial!
Let us know if this helps!
TT, AT&T Community Specialist
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ATTHelp
Community Support
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231.5K Messages
1 year ago
Hello @Pkeegan1 we are here to help you with resetting your AT&T Unite Express 2.
Please follow the steps in this article for detailed instructions on how to Reset Your AT&T Unite Express 2 Device.
Try that and let us know if this helps!
Mellira, AT&T Community Specialist
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Pkeegan1
New Member
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2 Messages
1 year ago
That process does not work, which is why I'm looking for an alternative. The devices just power off and on and are not doing a factory reset.
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lizzieintn
New Member
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4 Messages
1 year ago
I am having the exact same issue with the same device that I bought used. It is inconceivable to me that there is no alternative to reset this device! Would sure like to know if you are able to get this resolved.
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ATTHelp
Community Support
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231.5K Messages
1 year ago
Hello @lizzieintn, we are here to help you with resetting your AT&T Unite Express 2.
We recommend reaching out to the manufacturer to help find a solution, if you are not able to do so using the steps in our article to Reset Your AT&T Unite Express 2 Device.
Let us know if you have any more questions or concerns!
Mellira, AT&T Community Specialist
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lizzieintn
New Member
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4 Messages
1 year ago
Thanks for your response Mellira, but I have already tried to reset this device per the instructions in the document you reference.
If I was able to login to the device, it would not be an issue, but once the option to reset the device has been disabled within the settings AND the default password has been changed, it becomes impossible unless the changed password is given to a new owner. The option to disable factory reset by using the on/off button is apparently an at&t modification, as it is not an option with the non at&t variation of this device. One would think since at&t made this modification, they would also know how to get around it...but apparently not.
As you suggested, I will contact netgear and see if they can help, but I have my doubts.
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