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J

New Member

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7 Messages

Sunday, September 19th, 2021 3:58 AM

Nokia x20 certification

Is there a reason the nokia x20 8Gb 5G Model: TA-1341 is not certified for use on the AT&T network. From all the information ℹ can find there was an agreement made between AT&T and Nokia (Edited as per community guidelines)

Need to understand why, AT&T is not certified nokia x20 it meets all the requirements for devices that are allowed in the network. Now I have had 3 devices nokia 9 pureview had to upgrade to Nokia 5.3 and now Nokia x20 and all of them AT&T seem to not support. May you assist with certification and whitelist 

Accepted Solution

Official Solution

Community Support

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231.2K Messages

3 years ago

Hi @joeyndlovu! Let's address your Nokia X20 inquiry!

 

Unfortunately, currently the Nokia X20 is not supported by the AT&T Network, please reach out to Nokia Support for any additional information. Here is a list of AT&T devices that will work on our network, also check out our available AT&T Phones and the available offers that we have. 

 

We hope this helps! Thank you for reaching out to the community!

 

Rhoda, AT&T Community Specialist 

New Member

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7 Messages

3 years ago

And yes it is FCC certified and here is the full list of Nokia devices that are Fcc (HMD Finland)

(edited)

Former Employee

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32.9K Messages

3 years ago

Nokia didn’t certify. 

New Member

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7 Messages

3 years ago

Thanks for the reply, not sure I follow why is nokia certifying and not the other way around. At&t as service provider has to certify who is allowed to use their services. And add them to the allow list with conditions stated.

I should be able to call AT&T support and request my byod to be enabled as long as it meets the requirements for the network.

Nokia x 20 Networks

Max network speed:5G

Network bands (5G NR):5G NR sub6 TDD: n78, n41/38; 5G NR sub6 FDD: n1, n2, n3, n5, n7, n28, n66; 4x4 MiMo: 1, 2, 3, 4, 7, 66, 41, n78

Network bands (GSM):850, 900, 1800, 1900

Network bands (LTE):1, 2, 3, 4, 5, 7, 8, 12, 20, 28, 66, 38, 39, 40, 41 (Full)

Network bands (WCDMA):1, 2, 4, 5, 8

Meets all the AT&T network requirements for new network on 5G

(edited)

ACE - Expert

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23.9K Messages

3 years ago

That is not how it works.  the device needs to be on the ATT approved list and Nokia has to work with ATT to get it on the list.

ACE - Sage

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116.9K Messages

3 years ago

@joeyndlovu

Thanks for the reply, not sure I follow why is nokia certifying and not the other way around. At&t as service provider has to certify who is allowed to use their services. And add them to the allow list with conditions stated.

I should be able to call AT&T support and request my byod to be enabled as long as it meets the requirements for the network.

If AT&T and Verizon were interested in following California net neutrality sb822, that would be the case.  But they have decided this is a hill worth dying on.  I see no reason they will have to knuckle under on this.  There are phones out there which are potentially harmful to their Network. Rather than individually deal with someone like you calling them and asking to certify a phone as non-harmful they have chosen to whitelist phones they know are not harmful. 

If you want your phone's whitelisted complain to Nokia. It is up to them to certify the phones and provide the range of imei  to AT&T so that your phone will be accepted. 

New Member

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7 Messages

3 years ago

Why is this marked as a answered 

ACE - Sage

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116.9K Messages

3 years ago

There is no answer marked. ?

If you haven't received a copy of the whitelist...

Unlocked phones that will work on a TNT now that 3-g is shutting down

The list is getting updated more rapidly. The last list was updated in less than three weeks.

New Member

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7 Messages

3 years ago

I removed the mark as accepted answer, hence it is not there, I raised the question and for someone else to mark as accepted is beyond my understanding. And yes I have been looking at the list this is a 5G device not 3G 

ACE - Expert

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23.9K Messages

3 years ago

That list is the phones that att ALLOWS.  The phone in question is not ALLOWED so find another phone or another carrier like TMobile that allows almost every newly released phone.

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