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martijn's profile

Tutor

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2 Messages

Wed, Dec 10, 2014 3:50 PM

Nokia Lumia 1020 going straight to voicemail

My wife has a Nokia Lumia 1020.  Whenever I try to call her my calls are send straight to voicemail.  For now in order to get around this I text her and she will call me, but I'm wondering if maybe there's a setting there needs to be changed?

Accepted Solution

Official Solution

Tutor

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2 Messages

8年前

Ok, turned out a setting was the issue.  Under Settings->Phone the option "Show my caller ID to" had changed to "no one".  On my wife's phone, anyone with an unknown caller ID was set to be send to go straight to voicemail.  Once I set the caller ID setting to "everyone" I was able to call her again without going straight to voicemail.

ATTDmitriyCM

Community Manager

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10.2K Messages

8年前

 

Hello @martijn 

 

In many cases, simply restarting the phone helps, so I recommend trying that first. If that doesn't help, you might need to stop by an AT&T store to get a new SIM card. Any corporate AT&T store can give you one for free.

 

Thanks,

Dmitriy

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