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martijn's profile

Tutor

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2 Messages

Wednesday, December 10th, 2014 3:50 PM

Nokia Lumia 1020 going straight to voicemail

My wife has a Nokia Lumia 1020.  Whenever I try to call her my calls are send straight to voicemail.  For now in order to get around this I text her and she will call me, but I'm wondering if maybe there's a setting there needs to be changed?

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Official Solution

Tutor

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2 Messages

9 years ago

Ok, turned out a setting was the issue.  Under Settings->Phone the option "Show my caller ID to" had changed to "no one".  On my wife's phone, anyone with an unknown caller ID was set to be send to go straight to voicemail.  Once I set the caller ID setting to "everyone" I was able to call her again without going straight to voicemail.

Former Community Manager

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10.4K Messages

9 years ago

 

Hello @martijn 

 

In many cases, simply restarting the phone helps, so I recommend trying that first. If that doesn't help, you might need to stop by an AT&T store to get a new SIM card. Any corporate AT&T store can give you one for free.

 

Thanks,

Dmitriy

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