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New Member

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1 Message

Tue, Feb 11, 2020 9:05 AM

Nokia 3.1 A Screen not working

I've had my phone since December and it was working fine until tonight. My screen goes black, but it seems like my phone is still on. If i press the power button it brightens a little bit but is still black, it wont restart, i cant touch anything on the screen but when i press any of the buttons or hold any of the buttons i can feel it vibrate. What do I do?

ATTHelp

Community Support

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196K Messages

3年前

Hi @Concerned_Customer,

 

Thank you for reaching out to us today. 

 

This is a known issue with the Nokia 3.1. Try doing a force restart: press the power button, volume up, and volume down all simultaneously. This will make your phone restart and all the functions work properly. If this doesn't work, please let us know and we can proceed from there.

 

Darais, AT&T Community Specialist

New Member

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1 Message

6日前

hello, I have a Nokia 3.1 and I've been experiencing delayed touching of the screen. The buttons work but when I touch the screen it takes a long time before it responds. What should I do?

ATTHelp

Community Support

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196K Messages

6日前

Hello Franc, we're here to help with the delay you're getting when touching the screen on your phone.

 

Try restarting the device by pressing and holding the volume down and power buttons simultaneously for 10 seconds until the device restarts

 

Make sure that your device has the most recent software update so that you have the latest features and device protection options.

  1. Make sure your device is fully charged and connected to Wi-Fi.
  2. Swipe down from the Notification bar and select Settings.
  3. Scroll to and select AT&T Software update, then Check for updates.
  4. Follow the on-screen prompts to download and install the update.
  5. The device automatically restarts after the new software successfully installs

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

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