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New Member

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5 Messages

Wed, Jul 7, 2021 1:51 PM

No mobile data after giving IMEI to att

Kept getting emails that 3g was ending and my phone would no longer work. My phone works on 4g. Called ATT and they said they didn't my phone on record. Gave them the IMEI and have had no mobile data since. Spent an hour+ on the phone again yesterday. Agent said they would call back, never did...  About ready to move my 4 accounts to another provider.

ACE - Sage

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98.6K Messages

1年前

If you are receiving messages from AT&T that your phone will not work once 3-g shuts down, the message is correct. AT&T 4g is their 3-g/HSPA+  Network.

It is shutting down.

You must have a phone that is capable of their 'HD Voice' or voice over LTE service.

Here is the test. Make a phone call. While you're on the phone call look at your notification bar if it shows 'Volte'  or an H or H+.   The H or H+ would indicate your phone has dropped to a 3-g network for phone calls. Your phone is not compatible with AT&T network and must be replaced.

You can either take the cheap free phone that AT&T is offering, which comes without any strings catches or obligation, or purchase your own phone that is on the AT&T whitelist.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.att.com/ecms/dam/att/consumer/help/pdf/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf&ved=2ahUKEwiyzPG67tTwAhXaGFkFHSp9CHwQFjAAegQIEhAC&usg=AOvVaw3sCP2kJRUevj0ARWKoc1nJ

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf&ved=2ahUKEwi09tD0kfXvAhVZFFkFHdwQAiIQFjABegQICBAC&usg=AOvVaw2Fi4GrglhetKH_v9vTKe4N

New Member

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5 Messages

1年前

My phone has worked fine on the network for a year and a half. The day I gave them the IMEI, my mobile data stopped. It has nothing to do with 3g or 4g. I only called because I don't need their free phone. They didn't even know what phone I currently have until I told them. Att screwed something up and I can't find anyone there to fix it. 

sandblaster

ACE - Expert

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58.8K Messages

1年前

You don’t get it. ATT will no longer activate an unsupported phone. An unsupported phone already in use will keep working but they won’t activate one. If you are using an unsupported phone, by providing the correct imei, you essentially are trying to activate a new phone. You haven’t identified the actual phone so no idea if it’s on the supported list or not but if it isn’t, that’s likely the reason it quit working.

New Member

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5 Messages

1年前

I just solved it.


Welcome to the Mint fam. From here on out, things are gonna rule for you.
Stuff like pricey phone bills, overpaying for wireless and inferior corporate mascots will melt away like gas station nacho cheese.

sandblaster

ACE - Expert

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58.8K Messages

1年前

Hope that works out for you but hopefully you realize Mint is a virtual network provider. They don’t own or operate their own network, they use T-Mobile.

ACE - Sage

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98.6K Messages

1年前

@Mjibba

It has everything to do with your IMEI being a phone not permitted on the network. 

ATT 3 major networks have been very public about shutting down its 3g network.  

Phones must work on LTE to work.

New Member

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5 Messages

1年前

What part of "my phone works on 4g" is so hard to understand...

ACE - Sage

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98.6K Messages

1年前

4g is not LTE.

AT&T 4G network is 3-g, and it is shutting down. Your phone must be capable of working with voice over LTE and it is not.   If you had bothered to look at the two lengthy list of compatible phones oh, you would see whether or not your phone was on the list. Phones including the iPhone 5S will no longer work on AT&T. A lot of AT&T older Android phones will not work on AT&T anymore. Just because your phone is capable of LTE for data does not mean it is capable of LTE for Voice and text.

Your phone has been flagged by its IMEI which is why you are receiving messages that your phone needs to be replaced.

(edited)

New Member

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5 Messages

1年前

Your phone has been flagged by its IMEI which is why you are receiving messages that your phone needs to be replaced.

Does ATT have a time machine I don't know about? Somehow they flagged my IMEI four weeks ago, but I just gave it to them one week ago? 

Quit being a corporate bootlicker. Att has screwed this up and lost myself and my family  as customers because of it. Somehow customer service, escalation agents and the technical support people I have spoken to over the past week can't give me an answer or bother to call me back when they say they will speaks volumes about this company. I'm done. Enjoy your day, shill.

DACK999

New Member

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16 Messages

8分前

I just ran across this thread and had some observations about my phone.  AT&T has condemned it as not compatible.  However, when I put the SIM into the cheapo phone they sent me, then back into my newer, disapproved one, it says 4G-HD and works real nicely with voice and data at the same time.  For a while.  Then after a while, it appears that AT&T downgrades it to 4G only and when I make a call it goes to 3G.  So my phone apparently IS capable of working with the newer protocol if AT&T allows it.  I suspect that AT&T is doing this to force us to buy new phones from them, even though we already have phones that can function well with the upgraded network.

New Member

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14 Messages

6分前

Can someone explain if or when ATT actually verifies the IMEI of your own phone (bring your own...not one from them) or is it only logged into their system by entering it online or giving it to them to enter? For example, the original phone registered with ATT was a 3g phone. Since then, I have upgraded to a 4g HD capable phone and use the original SIM card and can make 4g HD calls with no problems but ATT still thinks I am using the previous 3g phone and so I keep getting messages my phone will stop working when the 3g network is turned off. So, it seems they are not regularly rechecking the IMEI of the phone actually being used? Will this continue to work even after 3g is shut down?

DACK999

New Member

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16 Messages

6分前

I am not sure I will answer this fully.  After my post a few months ago, I kept getting these warning messages despite the 4G HD capability of my phone.  A month or so ago, I spoke with an agent that took my unlocked, supposedly unapproved, phones' IMEI numbers and some other info and put it into their system somewhere.  At that point I got 4G HD calling all the time, not just a short time after swapping SIMs.  This has continued to this day.  However, I continue to get the texts from AT&T condemning my phone and making various threats.  They actually cut off my Autopay several weeks ago.  I called and protested.  The agent re-enrolled me in Autopay and it happened as usual last week.  Two days ago, I got another text threatening to cut off my service for having a non-approved phone.  I will call them back.  The last time I got such a text, the agent said they were going out to everyone using a bring-your-own phone, regardless of whether it was capable or enrolled, and that I should not concern myself.  I expect (or hope for) the same from the next call.  I continue to have reasonable service.  I do not know exactly when the system conversion will occur so that I can look out for problems or relax when I see none. 

I believe that AT&T DOES check the IMEIs of our phones periodically.  I think that is why mine was getting downgraded before - they let it work on 4GHD for a few minutes after moving the SIM card until an IMEI check showed mine to not be on their approved list.  After the conversation with the agent, I think my IMEIs were added to some sort of semi-approved list so that I now get 4GHD service, but not exemption from all the threats.  AT&T has a list online of their "approved" phones, and ones that are not on it, regardless of capability, appear to be subject to ejection from their system soon, although I hope I have obtained a special acceptance.

New Member

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14 Messages

6分前

Interesting feedback. What I cannot understand is I have been using a new, non approved 4g HD voice phone for 12 months now and ATT thinks I am still using the 3g phone from years ago when I first signed up and got my sim card. If they were actually checking the IMEI, then they would know thats not the case.  So, what gives? 

DACK999

New Member

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16 Messages

6分前

Did AT&T actually say what model of phone they thought you are using or the IMEI number they had for you?  In my case, I had an unapproved, fully 4G HD capable phone, and they insisted I was using a 3G phone.  They never had any info on the actual model.  I don't think that AT&T has any idea what model a phone is from its IMEI (I had to tell them repeatedly), although that may only be true for unapproved ones.  I don't know if that is because they cannot tell or because they don't want to.
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I had considerable assurance from the manufacturer that the phone was 4G HD capable, and I had demonstrated so briefly when swapping SIM cards. AT&T still insisted it was just 3G.  When I progressed from the call-answerers to the technical folks, I was able to accomplish more.  They acknowledged that the basic customer service folks say any phone not on the list is 3G, regardless of the actual capability.  I presume this is because they don't understand the difference or don't want to deal with it.
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I don't think that AT&T ever had my IMEI number wrong (they apparently can query the phone during a conversation and seemed to do so several times). What they had wrong was the capability of my phone. 
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The technical folks gradually became more cooperative over the last six months.  In September, one on the conversion team told me that things were exceptionally hectic and that was why they restricted the models of phones allowed.  She also said they hoped that they would be able to support other phones and bring-your-own phones before the switchover.  She said for me to hang in there and check with them after the first of the year.  In January I was able to register my IMEIs and see some improvement of my service, hopefully enough for my phone to pass muster when the conversion occurs. I still have three more IMEIs in two phones to register. 
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If AT&T actually told you the model/IMEI info they were using now for your phone, and it was from your old phone, my whole input in the last couple of responses is probably totally irrelevant and I don't have any input that could help you.

New Member

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14 Messages

6分前

Everytime I get "redirected" (about once a week) to ATT customer service to tell me I need to upgrade my phone and that they would like to send me one, they tell me my old 3g samsung phone will stop working soon. When I ask them why they think that is the phone I am using, they tell me that is the one that they have registered to the account....even though I have been using a new 4g-HD phone for almost 12 months now

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