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frizzelle1's profile

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Monday, December 4th, 2023 8:04 PM

Nighthawk Netgear M6 Pro

I have owned the Nighthawk Netgear M6 Pro for approximatley 9 months.  As of a few days ago, I cannot get the battery to charge.  Can't seem to get assistance from AT&T even though it has been in use for less than 1 year.  Battery says "Battery level too low.  Charge for a few minutes before powering on." and never goes beyond that.  

I have tried charging via a USB connection, via the A/C adapter and have even taken out the battery and placed it back into the device to no avail.  Does anyone have any ideas on how to fix this or do I need to purchase a new battery?   If a new battery, any recommendations on where to purchase as I need for travel?    

Community Support

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229.8K Messages

3 months ago

Hey @frizzelle1, we understand the importance of your concern. We're here to help get this sorted.

 

Since you are unable to charge your Nighthawk Netgear M6 Pro, I would suggest you replace your device battery.

 

Hope this information has been useful.

 

Thank you for contacting AT&T Community & Forums,

Andrew, AT&T Community Specialist.

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