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6 Messages

Mon, Oct 26, 2020 6:58 PM

New Wireless charger not working

Bought a new Iphone 12 Pro and a At&T wirelss charging pad, now three days later, the charger is not working.  I already threw away the box, is it possible to get a refund or replacement?

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ATTHelp

Community Support

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140.5K Messages

a month ago

Hi @cjordan6,

 

Thank you for reaching out. We are more than happy to take a closer look into this for you.

 

Concerning your wireless charging pad, please contact Apple for instructions on how to process a warranty replacement.

 

We hope this helps.

 

Doyin, AT&T Community Specialist.

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