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New Member

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2 Messages

Tue, Apr 14, 2020 4:01 AM

New, unused, boxed, Moto Z2 Force: "Your unlock request was denied because there's an unpaid balance linked to your device."

I aquired a new,unused, closed box Moto Z2 Force, and AT&T denied my request.

Constructive

Employee

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23.6K Messages

2 y ago

who did you buy it from? People do this all the time they buy some phones on a postpaid account intending to make a quick buck and never pay the phones off

New Member

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2 Messages

You maybe right, but I will never know.

I live in Brazil and bought this as an old new stock.

Anyways, can I do something do correct this, and unlock the bootload?

Thanks.
spoom2

ACE - Master

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12.6K Messages

No, not unless the original purchaser pays it off. Moving to wireless.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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23.6K Messages

@douglascs those types of discussions are forbiden in the forums , theres no way to buck the system, someone owes money on the phone and atT has every right to lock it, there have been thousands of posts where 3rd party services were used and it was a temporary 2 day to a couple week fix until it was relocked and then they were not only out the price of the phone they were out 60 to 200 dollars they paid.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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