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Contributor

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4 Messages

Wed, Jan 22, 2020 9:48 PM

New Sim Card order

I ordered a new sim card for a velosity hotspot last Thurday, Jan 16, through customer support phone call. As of today, the status is still "in progress". I called order support and was told that they might be on back order...? How would AT&T run out of sim cards? Every other order I've placed with AT&T, whether for a new phone, sim card, etc., I've received in a couple days, so this is frustrating to have to wait a week for it to even ship.

Responses

Brand User
ATTHelp

Administrator

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108.6K Messages

a month ago

Hello @mgreenwell23,

 

Thanks for reaching out to us. For order related inquiries, please contact our eCommerce department at 866-267-4510. Their hours of operation are Monday-Friday: 8:00 AM to 12:00 AM (ET), and Sat-Sun: 8:00 AM to 8:00 PM (ET).

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mobilemax

Employee

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796 Messages

a month ago

Hello,

Best solution is a quick store visit to your local corporate store to get a sim card to replace an existing one or add a new device. They're free and would avoid the delayed wait. You can check ahead by getting nearby stores info from att.com directory to verify they have the Sim you need available same day.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.