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Saturday, July 11th, 2020 3:23 AM

New Shipping label for my trade-in phone I had sent with the first label

I bought a new iphone with trade-in program, it was delivered on 2/7 with a return label in the box and the intructions how to return the old phone. Even 2 tapes to use to tape the box. I used this return label, and the box, sent my iphone 7 to att. Today, 8 days later, received a shipping label for my trade-in phone. Could you please explain why I received a second label and if there is any problem in this situation? 

 

Thanks,

 

Expert

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19.3K Messages

4 years ago

This is a user forum, not AT&T support.  Moving this to the wireless forum incase someone else has experienced this. 

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