Troubleshoot your device issues
J

New Member

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9 Messages

Wednesday, November 24th, 2021 8:54 PM

New, non-3G wireless home phone (IFWA-40) is not taking or sending any calls

I have wireless home phone, and was sent the new IFWA-40 to replace the old 3G unit. That's fine. Technology moves on. So I set it up and hooked up the cordless phones. They all get a lovely dial tone. So far, so good.

The trouble arises when we try to make a call or someone tries to call us. From our end, "the call [we] are attempting to place is not allowed from this line." Incoming callers are told that we "have a voicemail box that has not been set up yet." (I believe this to be untrue; I set the IFWA-40 to answer calls, although there was no instruction explicity stating messages would be taken.)

I have tried all the troubleshooting, and my account has not been suspended. I have googled and googled, and nobody has the answer to this problem. 

 We need this line due to reasons. Anyone got any ideas? If so, thanks very much in advance.

Gus

spoom2

ACE - Master

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17.5K Messages

1 year ago

You'd think so, but I don't think they can have it actived on two units at the same time. 

ATTHelp

Community Support

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207.2K Messages

1 year ago

Good afternoon @jake137.

 

From what you've described, it sounds like the SIM card isn't activated yet. We'd suggest trying to activate the SIM card using our activation portal

 

If you find that that isn't the issue, please let us know and we'll be happy to proceed from there.

 

Darais, AT&T Community Specialist

New Member

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9 Messages

1 year ago

Hello, Darais

I did try the activation portal. It claimed it didn't recognize the number. Thanks, anyway

New Member

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9 Messages

1 year ago

spoom2, the SIM card in the old unit was huge, and would never fit into the new unit. The new one came with its own card.

New Member

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9 Messages

1 year ago

spoom2, I'll give that a shot. Thanks very much.

ATTHelp

Community Support

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207.2K Messages

1 year ago

Hi @jake137, as mentioned by the ACE @spoom2, check to make sure that the phone has been activated.

 

Let us know if this works. Feel free to reach back out to us if you have any other questions, or concerns.

 

Thank you for contacting the AT&T Community Forum.

 

Jeff, AT&T Community Specialist

 

New Member

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9 Messages

1 year ago

I'm sure that will do it. I will have to go to an AT&T in person; not even 611 calls will go through. Thank you, everyone!

ATTHelp

Community Support

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207.2K Messages

1 year ago

Anytime, @jake137!

 

Visit our Store Locator to find your nearest AT&T Store.

 

Thank you for your participation in our Community/Forums.

 

Enjoy the rest of your day!

 

Lar, AT&T Community Specialist

New Member

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1 Message

1 year ago

I’m having the exact same problem. Received the new IFWA-40 to replace WF720. I followed all instructions and can’t make or receive calls, with the same messages as yours.

Community Support said to make sure the phone has been activated. This is the same cordless/wireless landline phone I used with the WF720. No activation is required. 

What do I need to get my landline functional again?

New Member

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1 Message

1 year ago

Re: DakotaPasture1111

I'm having a similar problem and am not optimistic that a solution is forthcoming.

The rollout of the new IFWA-40 was extremely poor. Instructions included in box do not explain that the unit comes unactivated, even though a SIM is included.  The customer has to figure this out and update their account online, or get an ATT rep to do it for them.

It would have made sense for ATT to automatically accomplish the changeover in their database once the new unit was detected as being active in their system, but that is not the approach taken.

Personally, I had an ATT rep make the database update. I was then able to make outgoing calls, but it took me a few days to realize that I was not receiving most incoming calls.    Incoming calls are dropped after one ring, or the caller gets a fast busy, or a message that the "wireless number is not in service."  I'm still wrestling with that problem three weeks later and the ATT chat agents are stymied.  I've had online chats with multiple agents with no resolution.  My old WF721 worked fine, but this new IFWA-40 is not trustworthy.

My next step is to take the IFWA-40 to an ATT store and get a replacement unit and do a thorough test right in the store.

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