Never received the unlocking email

Hi Alfred_Akin, we're here to help with your unlock request confirmation email.

Make sure your device meets all the device unlock requirements prior to submitting your request. 

It can take up to 2 business days for us to respond to your device unlock request. Check back 2 business days after your request was submitted. 

Be sure to check your Inbox, Spam, and Junk folders as the email may have been sent to one of those folders. If you do not see an email, you will want to resubmit the request. You get 5 tries to unlock your phone. 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

Jeff, AT&T Community Specialist

Hello. Thanks for the answer, but I believe you didn’t understand me. I went through the unlocking process on the webpage, and put my email, but you never sent me the email to confirm that I want to unlock the phone, so it just stood pending.

I confirmed that it’s elegible for unlocking, and I checked all my inboxes already, many times. I would like to cancel that request and make another one, so I can start over and receive the email to confirm. 

Thank you for the response, @Alfred_Akin.

We understand how important it is to be able to unlock your device. Once a request has been submitted, you will have to wait for it to cancel out to submit a new one. We are not able to cancel requests on your behalf. 

Please continue to check your device unlock status, so you can stay updated once your request cancels. 

We hope this helps! Please feel free to reach back out with any other questions!

Clarissa, AT&T Community Specialist 

But please take in mind that I CAN NOT check my unlock status, because I never received the mail with the Request Number, so when I try to check it, it asks me for the IMEI and the request number (which I don’t have), so I don’t know what to do, it’s been 3 days already since I first made the unlock request, and it still pending, because I never confirmed it, because I never received the email, do you understand? My IMEI is: (DELETED), but I don’t have the request number to check the status. 

Thank you for the response, @Alfred_Akin.

Please do not post personal information on a public thread. Let's meet in a DM to further discuss. You will find a chat icon next to a bell icon in the upper right portion of this page. Our next message will appear there.

Thank you for contacting AT&T Community Forums. We look forward to chatting with you soon. 

Clarissa, AT&T Community Specialist 

@Alfred_Akin   total wast of time !!! ATT unlock portal still not fully operational since more than 1 month. called ATT no one can help !!! very disappointed